Warehouse Hours: We are open Monday through Friday from 8:30 a.m. to 5:00 p.m. Pacific Standard Time. We are closed on the weekends. Pick-up and deliveries must be scheduled between 9:00 am to 4:00 pm Monday through Friday.
We ship all modules, inverters and kits via freight. Client must specify if they need lift gate. Residential orders being delivered by third part freight require a 24 hour transit time minimum, no same day delivery with third party freight.
SolarTec USA can deliver small kits and single pallet orders with a 30 mile radius same day if paid in full by 10 a.m.
We are happy to ship via Priority Mail or UPS.
Priority Mail normally takes 2 to 3 days but may take up to one full week to reach you. For packages shipped through the mail, we have an innovative private insurance program that means you don't have to deal with the post office and forms when smaller packages go astray.
Ups transit time varies based on your zone and the method, your order will have an estimate of the transit times when you check out. 2-Day Air orders placed before noon (PST) will be shipped the same day. Orders placed after noon will ship the following day.
Damaged or Missing Orders: If you receive a damaged package, please take photos of your package. Then call us within one week of receipt, or one week from when you were supposed to receive it and we will gladly handle all of the claim paperwork. Please call us immediately toll free at 1.888.879.1765.
BE SURE TO DOUBLE CHECK YOUR ADDRESS! If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.
Turnaround/UPsOrders: The total shipping time for your order is our turnaround time PLUS the time in transit. We strive for 24 hour turnaround upon receipt of payment but during busy times, such as the holiday season, it can be as much as 3-4 days. Orders placed over the weekend will be shipped out on the following Monday & Tuesday in the order received. Please call for estimated time of delivery quote if needed.
Transit Time: Remember to include our turnaround time in delivery calculation. If you need a RUSH order, call us at 1.888.879.1765 to place the order.
Cancellations: Orders that are cancelled after packing for any reason are subject to a 20% restocking fee.
Minimum Orders: We do not have a minimum order amount and you are welcome to order as little, or as much, as you want.
Tax Exempt: If you live in California and you are purchasing supplies from SolarTec USA Inc. for resale you are probably tax exempt. In order to comply with California state law every customer in California state that is not paying tax must provide us with a copy of their Reseller Permit. You can fax it to us at 866.229.6851, or mail it to us (our address is: 18125 Napa Street Northridge CA 91325) or scan it and email it to us!